Among SaaS platform customers, the median rate of payments adoption
rose from 27% in 2024 to 40% in 2025. SaaS companies with a payments offering see higher net revenue retention than those without (
113.6% vs. 106.9%), in part because payments are tied directly to their customers’ cash flow, making them less likely to switch.
Still, driving customer adoption isn't automatic. It requires a strategy of its own—from prioritizing the right payments roadmap to training your sales team.
Join the Stripe partnerships team and Tamara Niesen, chief marketing officer at WooCommerce, for an online event where we’ll share tips and data-backed insights from more than 16,000 SaaS platforms on scaling your payments business.